90% of people on Instagram follow a business

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90% of people on Instagram follow a business

  • Global Reach, And Growing

    1 billion monthly active users in 2020 and projected to reach almost 1.2 billion over next 2 years

  • Direct Connection to Gen Z

    63% of responding internet users aged 15 to 25 years used Instagram in 2020 (Statista poll)

  • Personalized Customer Engagement

    Leverage their preferred channel to build relationships with 1:1 interactions on topics they have already shown interest in

  • Faster Conversions

    Expedite the sales funnel with access to a channel built for quick replies (including automation for story mention) and immediate customer support satisfaction

We Make Instagram Business Happen

Easy Access

Facilitate and respond to inbound Instagram inquiries and support requests through a unified inbox accessible to multiple agents through Mitto Conversations

No Coding Needed

Our dashboard works without integrating APIs, so you can start DMing fast

24/7 Support

Access to 24/7 technical resources to ensure functionality, security, and regulatory compliance

Omnichannel UI

Extend reach by adding Instagram direct messaging to your existing communications strategy with 1 tool that provides access to SMS, Facebook Messenger, WhatsApp and more

Engagement Throughout the Customer Journey

See More Use Cases

Engagement Throughout the Customer Journey

Customer Support

Offer customers a direct channel for service related communications, personalized support, and quick resolutions all from the convenience of their preferred conversational messaging platform

Marketing Campaigns

Leverage real-time connectivity for instant conversions of promotions, special offers, coupons, and more with timely and customized messaging delivered in context

Customer Notifications

Ensure important updates and critical communications get delivered by sending real-time messaging across the channel customers are already actively engaged on

Automated Service

Reduce customer wait times, free up internal agents, and save resource costs with customized auto-responses to frequently asked questions for customers on the go

Customer Support

Offer customers a direct channel for service related communications, personalized support, and quick resolutions all from the convenience of their preferred conversational messaging platform

Marketing Campaigns

Leverage real-time connectivity for instant conversions of promotions, special offers, coupons, and more with timely and customized messaging delivered in context

Customer Notifications

Ensure important updates and critical communications get delivered by sending real-time messaging across the channel customers are already actively engaged on

Automated Service

Reduce customer wait times, free up internal agents, and save resource costs with customized auto-responses to frequently asked questions for customers on the go