Growing up, many of us will have been told time and again that patience is a virtue. This life lesson appears to have been lost on many though, particularly when it comes to the world of customer experience

Success is not easy to define and should not and cannot be viewed one-dimensionally: the definition changes by industry, organization and individual. One size does not fit all. 

During an emergency, communication with the general population becomes especially critical. Communications may include alerts and warnings, directives about evacuation and other self-protective actions. 

One of the biggest decisions businesses face when rolling out new services is whether to use a single end-to-end vendor or to take a multi-vendor approach. Companies can literally debate for weeks and months about which approach to take.

Majority Of Consumers Feel That Brands’ COVID-19 Communication Was Aligned With Their Preferences But Are Ready To Move On To New Topics

During the industrial revolution in 18th century Europe, Robert Owen and Charles Babbage concluded and built upon a simple idea that would appear startlingly obvious to the majority of us in the here and now: namely that people were critical to the success of an organization. Look after your people and they will look after you; increased productivity, stable industrial relations and so much more.

Prioritizing the collection of customer opinions on their experience with your products and services is essential to growth, retention, and overall success. Here are just 4 reasons to ensure you have an effective channel for soliciting and receiving ratings, reviews, and more.