Blog

May 26 2020

3 Key Factors to Ensuring Timely SMS Delivery

Growing up, many of us will have been told time and again that patience is a virtue. This life lesson appears to have been lost on many though, particularly when it comes to the world of customer experience

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3 Key Factors to Ensuring Timely SMS Delivery
May 26 2020
3 Key Factors to Ensuring Timely SMS Delivery

Growing up, many of us will have been told time and again that patience is a virtue. This life lesson appears to have been lost on many though, particularly when it comes to the world of customer experience

Read more
The Measure of the Message
May 21 2020
The Measure of the Message

Success is not easy to define and should not and cannot be viewed one-dimensionally: the definition changes by industry, organization and individual. One size does not fit all. 

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Emergency Communications: By Failing to Prepare, You Are Preparing to Fail
May 18 2020
Emergency Communications: By Failing to Prepare, You Are Preparing to Fail

During an emergency, communication with the general population becomes especially critical. Communications may include alerts and warnings, directives about evacuation and other self-protective actions. 

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Multi-Vendor Considerations in the World of SMS
May 12 2020 6 min read
Multi-Vendor Considerations in the World of SMS

One of the biggest decisions businesses face when rolling out new services is whether to use a single end-to-end vendor or to take a multi-vendor approach. Companies can literally debate for weeks and months about which approach to take.

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PRESS RELEASE: New Mitto Survey Reveals Lessons Learned From Brand Communication During COVID-19 Crisis
May 6 2020
PRESS RELEASE: New Mitto Survey Reveals Lessons Learned From Brand Communication During COVID-19 Crisis

Majority Of Consumers Feel That Brands’ COVID-19 Communication Was Aligned With Their Preferences But Are Ready To Move On To New Topics

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Elevating Internal Communications
Apr 28 2020 5 min read
Elevating Internal Communications

During the industrial revolution in 18th century Europe, Robert Owen and Charles Babbage concluded and built upon a simple idea that would appear startlingly obvious to the majority of us in the here and now: namely that people were critical to the success of an organization. Look after your people and they will look after you; increased productivity, stable industrial relations and so much more.

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Is Your Business Gathering Customer Feedback?
Apr 21 2020 5 min read
Is Your Business Gathering Customer Feedback?

Prioritizing the collection of customer opinions on their experience with your products and services is essential to growth, retention, and overall success. Here are just 4 reasons to ensure you have an effective channel for soliciting and receiving ratings, reviews, and more.

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