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You’re comfy in your bed with your laptop, thinking how great it would be to have a new carpet to match your new chairs. You open a browser and here we go – lazy Sunday shopping at its finest! OK, the selecting and purchasing has been done – now, how will the magic happen?
Don’t we all sometimes feel like we are in desperate need of a personal assistant? If only to manage our bookings, appointments and all boring but necessary everyday tasks. Good organisation is the key to bringing order and balance to everyday life and understanding your customers’ needs is the key to business success.
SMS gives financial services companies countless opportunities to surprise, impress and help customers in precise moments by giving them information, alerts, experiences and engagements that they will be thankful for. Even though it is a very “old school” tool, the rise of popular messaging apps did not affect negatively on its worldwide presence.
The clock is ticking, and it is finally time to review the past and plan the future. This new year will be, yet another year of changing customer needs and expectations, leaving your business striving to succeed if you don’t have the right strategy. Here are some New Year’s resolutions to look at that can help your business and improve customer relationship in 2020.
Thank you for your business and partnership this year. It has been a pleasure helping you reach your goals and we look forward to continuing to contribute to your success, in 2020. The whole Mitto team wishes you a Happy and Prosperous New Year!
Nowadays, it is easier than ever to fly cheap with an airline, therefore it is no longer just a dream to reach faraway destinations. There is a growing demand for the travel industry to enhance their communication channels at each point. Air traffic is constantly increasing, and there is a need in this area to deliver the best customer experience. In order to achieve that, the aviation industry is adopting SMS service. SMS is considered a great tool for most airline companies, thanks to its cost-effectiveness and instant access by passengers.
We are in an era where face-to-face interaction is at all-time lows, right? Customer surveys provide an ideal opportunity for businesses to connect with their customers, gauge satisfaction and obtain valuable insights. This provides marketers and business owners with information that they can use to enhance their product or service as well as overall customer experience.
Going to restaurants is certainly one of the most popular activities worldwide. Everyone likes to visit his or her favorite restaurant every now and then. Generally, people love to go back to a restaurant again and again because of the food, the service, the interior, and of course, the x-factor which could be from chef to simply the exclusivity and popularity.
It is human nature to look for the next best thing. Something flashier, something shinier. Something that better grabs people’s attention. And given people’s attention is a huge battleground with social media, email, mobile gaming and so much more fighting to get access to people, it’s difficult to know what REALLY works when it comes to Mobile Engagement. People have been doing that with SMS for a long time. A very long time. What will succeed SMS?
Two billion people drink tea every morning. Three billion tonnes of tea are produced worldwide every year for consumption. People clearly love their tea. Few countries, however, serve it with the myriad of trimmings they do in this one. Do you want thyme, lemon, mint or rosewater in yours? You got it! Jam? Absolutely! Any idea yet which country we are talking about? No?
The global retail market is forecast to be worth a total of over $25 trillion come to the end of this year, with Asia continuing to gain in importance; just think of Singles Day in China on November 11th when Alibaba alone sold over $38 billion of goods within a 24-hour period. This is the largest e-commerce day in the world but soon we will have Black Friday on November 29th and that will give Singles Day a good run for their money…
Hackers attacks globally are rising at an alarming rate and the number of various fraud attempts is increasing year on year. In the digital age, it is very important to take online security seriously and prevent data breaches, data leaks, identity frauds and other forms of cyber-criminal.
Nowadays, we are witnessing a time when we are increasingly using cell phones for various purposes. The mobile revolution has engulfed online gambling which makes it a perfect tool for the gambling industry. Let’s admit it – we check our mobile devices every few minutes, so the high open rates of SMS messages work perfectly for the online gambling companies and their mobile marketing efforts.
According to the Cambridge English Dictionary, the definition of hangry is “becoming angry because you are feeling hungry”. Life today seems to be getting evermore hectic with people feeling under pressure (whether real or perceived) to get things done fast. And that includes the business of eating. For many it as become all about satisfying an immediate craving and the food service game has been doing a lot to help us do exactly this.
Nobody can put their finger on the exact value of the taxi industry globally but various estimates peg it at well north of $100 billion annually and growing. Rapidly. Rather unbelievably, 20% of this huge global figure is generated in the greater Tokyo area alone!
Most consumers rely on online shopping for deals to kick off the holiday shopping season, buying everything from apparel to kitchen stuff and spending record amounts in the process. Past year Alibaba's 10th Singles Day event set a 24-hour sales record. The Chinese eCommerce giant announced that sales reached $30.8 billion (213.5 billion yuan) for the 24-hour period, as measured by gross merchandise value, which is total sales value for merchandise sold but excludes marketplace revenue from fees and other services. Alibaba's Singles Day sales haul easily exceeded the spending by consumers during any other US shopping holiday.
The great showman P.T. Barnum wrote: “The foundation of success in life is good health: that is the substratum fortune; it is also the basis of happiness. A person cannot accumulate a fortune very well when he is sick”. We don’t think anybody can really argue with that sentiment and neither does the global healthcare market which is now estimated to be worth around $10 trillion, growing at a faster rate than GDP in most countries.
Having the best product or the most innovative business plan doesn’t mean anything if there aren’t great people behind it. At Mitto, we always put our people first. It has been six years since Mitto started and in this time a lot has happened. We grew from a small team to a big organization, we experienced many transitional challenges and successfully overcame them all, and finally, we have established a great company structure for future growth. That is the reason why we wanted to organize an unforgettable company trip and surprise our employees, as we appreciate their dedication and commitment. And we did it. We took the entire company to Greece for three memorable days of sailing.
Life teaches us some tough lessons: no matter how good you think you are, no one is irreplaceable and no company is too big, too famous or too revered to fail. Take Thomas Cook Group UK Plc and its associated entities. Thomas Cook was the oldest international travel company on the planet having been founded by none other than a Mr. Thomas Cook back in 1841. At 2am on September 23rd 2019, their CEO announced that it had ceased trading with immediate effect and all future flights and holidays has been cancelled.
In 2018, the United States made up 23.89% of the world’s economy with $20.49 trillion worth of business transacted. The U.S. banking system had $17.9 trillion in assets and a net income of $236.8 billion. Let these figures sink in a moment. These are huge numbers. And remember, this is just the U.S. The banking industry is vast, underpins the global economy and directly impacts us all.
Hands up people who love paying for insurance? Look around a sea of humanity and you would no doubt see precisely zero people with their hand in the air at this point…
In 1956 Frank Sinatra sang “Come fly with me, let’s fly, let’s fly away”. Fast forward 60 years and it seems that half the world is doing just that. Air travel globally is projected to double within 20 years. The International Air Transport Association (IATA) forecasts that the number of passengers transported by airlines will reach over 8 billion, with Asia-Pacific set to record the largest year-on-year increases. All of this points to some rather juicy opportunities for air travel companies to engage proactively with their customers.
There is a common misconception that most of the truly great stuff mobile engagement offers is the preserve of large organisations alone. That only they have the suitably deep pockets allowing for the levels of investment true multichannel/omnichannel offerings require; allowing them alone to build the supreme level of client engagement that smaller organisations can only dream of. Never mind the personnel, the support, required to maintain such solutions and relationships with connectivity partners. This could all not be further from the truth. Mobile Engagement is for everybody, SMEs included.
An income statement measures the profitability of a business. The balance sheet shows a business’ financial health, measuring just how much is owed and owned. And the cash flow statement shows how much liquid cash a business has. Whilst there are also plenty of other ways to define business success, one thing that rings true for any type of organisation is that it can often be very hard to take a step back in order to objectively view things. This often requires a fresh pair of eyes.
Summer has well and truly landed. People in northern Europe, unused to real heat, are experiencing record high temperatures. This trend will no doubt continue in future years. Great news for air conditioning installers and ice cream vendors, not so good for others. What has not changed is the perennial question of what to do with the family over the rather protracted summer vacation period.
A business cannot exist without its customers, and therefore companies are focusing on how to win new business and perhaps more importantly, retain existing customers. Customer expectations are rising, even faster than companies can improve their customer relationship. Customers expect every interaction to be the best experience they have with any company – not just yours! So, the question remains, how can your organization create a great customer experience?
Many of us will soon be heading off for some well-earned vacation; indeed, some us may actually be soaking up some rays, eating some great food and having a good rest right now. 50 years ago today though, NASA’s Kennedy Space Centre on Merritt Island in Florida was anything but a holiday destination. It was a hive of activity. Nobody rested. It was all about the work. Very precise work. Holiday could not have been further from peoples’ minds.
Summer is officially on its way and travelling season is just starting. Our recommendation for this month is visiting Atlanta, Georgia, so let's dive into some fun things to do in this vibrant city during the month of June. Here are our top 5 reasons why:
The morning of Tuesday June 13th 2017. Over in the USA, it was announced by all national press outlets and appeared as a leading report on almost all of the TV breakfast shows that the Golden State Warriors had won their second National Basketball Association (NBA) title in three years, late that Monday night, beating the Cleveland Cavaliers 129-120. A few not so newsworthy political developments across the globe. Other than that, nothing of global interest reported, right? Well, there wasn’t but most definitely should have been…
Born in 1706, Benjamin Franklin was one of the Founding Fathers of the United States. He was a successful newspaper editor and scientist amongst many other things. Many different quotes are attributed to him but perhaps the most famous one he is still known for today is "Nothing is certain but death and taxes." If Benjamin Franklin was alive today, he would most surely have added ‘apps’ to that list…
Over the years Mitto has really come to understand just how much the worlds of Enterprise and Wholesale differ. The language used in both differs markedly. How we pitch and sell has had to be altered accordingly.
MITTO AG, leading global A2P SMS and messaging monetisation company, announces a new customer with whom it has launched its carrier-grade A2P SMS firewall solution: Afghanistan’s leading mobile operator, Roshan (Telecom Development Company Afghanistan.)
Our two companies recognized the same mission, to improve business growth with the new technology capabilities. We will cooperate to create customer-centric and innovative solutions that will enable digital transformations for our clients and users.
TelecomXChange is a unique platform and online market for Voice and SMS routes where CPaaS providers can choose vendors by quality and price and communicate directly between them. We see exponential demand from enterprise developers, contact centers and SaaS companies for high quality omni-channel communication APIs. There are several popular CPaaS solutions that do not provide network level information to the end customers, which frustrates customers.
Mitto has a singular mission – to provide our customers with the most reliable, robust and secure SMS Messaging service in the industry, which is why we are delighted to announce that we have been awarded an ISO 27001:2013 certification.
April 4, 2017 [Zug, Switzerland]: Mitto AG, a global SMS mobile messaging provider, has today release a new white paper, “Driving Business Through A2P Messaging.” The paper, authored by Juniper Research, a global leader for industry research and data, provides a comprehensive overview of how Mobile Network Operators, OTTs and Enterprises can use A2P messaging and its associated use cases to drive business and realize increased revenues.