Zurich, Switzerland — 20 October 2020 — Mitto, a leading provider of global omnichannel communications solutions, today announced it has been included in the Gartner October 2020 Market Guide for Communications Platform as a Service.
Its annual market guide examines the CPaaS vendor landscape, presenting key findings and recommendations for business units, noting, “Business units need to improve operational efficiency and customer experience. Application leaders should embrace CPaaS as part of this digital journey for foundational CPaaS like SMS, A2P and voice, as well as emerging CPaaS like advanced messaging, biometric security, video and digital payments.”
According to Gartner, “moving forward, Gartner projects continued growth in the current base of foundational CPaaS, including A2P. But we also see users deploying CPaaS for advanced messaging, video, payments, security, and even contact centers.”
“We feel this is an honor to be recognized in the Gartner Market Guide for CPaaS, and believe it’s a true testament to the hard work our team has put in expanding our capabilities and features for enterprises seeking new ways to engage with their customers,” said Andrea Giacomini, CEO of Mitto. “Driven by internal and external forces, the ways in which customers interact with brands continues to shift. Thus, businesses are challenged with finding new ways to reach them in new, meaningful ways on the channels they prefer. Mitto’s omnichannel communications tools have helped countless global brands deliver fast, reliable and flexible ways to engage with their customers.”
Mitto’s inclusion the Gartner Market Guide for Communications Platform as a Service follows a busy year, in which the company added Verified SMS by Google, expanded direct connectivity to the top three mobile network operators in Japan and extended messaging support for major chat apps. Last Month, Mitto was named a “Hot Vendor” by Aragon Research
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Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. Offering easy-to-integrate SMS, Voice, and Chat App APIs, next-generation business messaging, and end-to-end phone number management, Mitto’s platform ensures the world’s largest brands and MNOs are ready for what’s next. Follow Mitto on Twitter: @mittoglobal